Tuesday, August 6, 2024

P2 wordpress blog issue and viewing my own p2 on my mobile is limited

 hello

screen shots below.




can't seem to find the menu for my "pages" (different from blog "posts") in this P2 on mobile safari browser. I've tried tapping on these items, Wordpress and JetPack apps, just give me admin view.




Friday, September 29, 2023

When researching companies, ask what is on their wishlist - Harvey Reese. Also, below are my notes to summarize components of a company when needing to organize your research about a company. I do not recall from where I gathered these notes.

Master the requird skills
work independently
(Agent) proficiency leads to profitability: Proficiency (compliance, customer satisfaction, average handle time)

Standardizations:
Measurments: 
Frameworks:
Mentor (ratio):
Training gap: what I know and what I need to know
Growth goals show progress

To succeed = Ability and motivation

Agents need to see what's coming down the pipeline.

Soft skills: personality, active listening, empathy, confidence.

There is also this article about Dell that offers brief lessons: https://www.cnbc.com/2021/10/06/billionaire-michael-dell-started-his-company-at-19-with-just-1000-here-are-his-top-lessons-for-success.html?__source=sharebar%7Ctwitter&par=sharebar

Link to another similar blog, that has more detail about Business processes and models (even though it stopped around 2012).

https://magnussonllc.wordpress.com






Friday, May 19, 2023

listening Mike (1.5 min)


listening Maria


listening Helen

listening Nick (1.5 min)

listening Petra

Monday, April 24, 2023

Listening Lesson

listening 1 - office


listening 2 - friend's house


listening 3 - pronuncuation of 'I'll' (I will)

Friday, February 3, 2023

Friday, January 27, 2023

A focused level of service includes trusting you can make a difference.