A focused level of service includes trusting you can make a difference.

Moments of truth seem to be defining moments with customers. They can tell me how customers view my service. When is the moment of impact, find this out. Manage truths in a systematic way.

A Service Level Agreement (SLA) has two most important factors as: Quantity of support and Quality of support.

Electrical Meter Panel

A customer or company does not always know all its needs, but it does know when its needs are not met. And there are Business needs and Psychological needs.